Health and Safety

Your health and safety is our number one priority. We have reviewed and improved our health and sanitation guidelines, and Treasure Bay Crewmembers have been thoroughly trained to follow these practices to protect our guests.

You will see many precautions have been put in place including:

All guests must enter through main entrance
Hand sanitizer stations throughout the property
Increased and frequent sanitation of high touch areas
Protective barriers installed throughout the property
Some slot machines disabled to ensure social distancing
Reduced seating at table games
No smoking at table games or while standing in lines
Pager systems utilized at restaurants to avoid lines
Attendant served buffet
Crewmember temperature screenings
Crewmembers wearing masks (recommend guests wear masks as well)
Social distancing throughout the property
Reduced occupancy in elevators

In addition to the extra precautions, we focus on other touchpoints throughout the property too.

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1. Crewmember & Guest Health

The health and safety of our crewmembers and guests is our priority.

Crewmember Thermal Screening. Crewmember points of entry will be limited to allow our security team to conduct non-invasive temperature checks.

Physical Distancing. Guests should practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property.

Hand Sanitizer. Hand sanitizer dispensers will be placed at key guest and crewmember entrances and contact areas such as hotel lobbies, Player Services, the casino floor, restaurant entrances and meeting spaces.

Front of the House Signage. Health and hygiene reminders will be placed throughout the property. Electronic signs are also be used for messaging and communication.

Back of the House Signage. Signage will be posted throughout the property reminding crewmembers of the proper way to wear, handle and dispose of masks, use and discard gloves, wash hands, sneeze/cough and to avoid touching their faces.

2. Guest Experience

General Guest Arrival. A crewmember will greet each visitor, call their attention to the signage listing common COVID-19 symptoms and direct guests they are not allowed to enter if they have any of the listed symptoms. Visitors will be asked to use hand sanitizer and encouraged to wear a mask. Appropriate signage will be prominently displayed outlining current physical distancing practices in use throughout the property.

Guest Arrival Valet, Taxi, Ride Share or Drop Off. Guests will enter the resort through automated doors. Crewmembers will not open the doors of cars or taxis. Guests requesting bell service will be assisted, and the bell cart will be sanitized after each guest is assisted. Valet services are suspended until further notice.

Guest Arrival by Treasure Bay Vehicle. Treasure Bay vehicles will be thoroughly cleaned before and after each use. No more than four guests will be permitted per SUV or van, unless traveling as a group. Guests are not be permitted in the front passenger seat.

Hotel Guest Elevators. A crewmember will sanitize the button panels inside and outside of the elevators at regular intervals. No more than four guests will be permitted per elevator, unless traveling in a larger group. Signage will be posted to explain elevator limits.

3. Crewmember’s Responsibilities

Treasure Bay Crewmembers are vital for an effective sanitation and health program.

Hand Washing. Correct hygiene and frequent handwashing with soap is vital to help combat the spread of virus. All crewmembers have been instructed to wash their hands or use sanitizer when a sink is not available, every 60 minutes (for 20-seconds) and after any of the following activities: using the restroom, sneezing, coughing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, entering and leaving the gaming floor, going on break and before or after starting a shift.

COVID-19 Training. All crewmembers will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food & Beverage, Casino Operations, Hotel Operations, Valet, Transportation and Security.

Personal Protective Equipment (PPE). Appropriate PPE will be worn by all crewmembers based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every crewmember entering the property will be provided a mask and required to wear that mask while on property.

Daily Pre-Shift & Timekeeping. Hand sanitizer will be available at each timeclock location, and crewmembers will be required to sanitize their hands after clocking in. Our management team will ensure constant communication and proper PPE and sanitation procedures are followed and updated per the latest expert guidance.

4. Cleaning Protocols

Treasure Bay uses cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens. We are working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE.

Public Spaces and Communal Areas. The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, kiosks and stair handrails, Player Services counters, gaming machines, gaming tables, dining surfaces and seating areas.

Guest Rooms. Cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, luggage racks and flooring.

Laundry. All dirty bed linen and laundry will be bagged in the guest room to eliminate excess contact while being transported.

Back of the House. The frequency of cleaning and sanitizing will also increase in high traffic back of house areas with an emphasis on the crewmember dining rooms and break areas, crewmember entrances and restrooms, loading docks, offices, kitchens, training classrooms and time clock areas.

Shared Equipment. Shared tools and equipment will be sanitized before, during and after each shift or anytime the equipment is transferred to a new crewmember. This includes phones, radios, computers and other communication devices, payment terminals, kitchen implements, engineering tools, cleaning equipment, keys and all other direct contact items used throughout the property.

Room Recovery Protocol. In the event of a presumptive case of COVID-19, the guest’s room will be removed from service and quarantined. The guest room will not be returned to service until the case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitization protocol.

5. Physical Distancing

Throughout the property we will meet or exceed state and local health authority guidelines on proper physical distancing.

Queuing. Areas where guests or crewmembers queue will be clearly marked for appropriate physical distancing. This includes check-in, check-out, elevator lobbies, restaurants, ATMs and kiosks.

Restaurants and Bars. Restaurants and bars will reduce seating capacities to 50% and allow for a minimum of six feet between each seated group/party of guests.

Slot Operations. Slot machines will be turned off and/or reconfigured to allow for six feet physical separation between guests with chairs removed. Casino Supervisors and managers will ensure that guests do not congregate around slots.

Table Games Operations. Table games will have chairs removed, reducing table capacity. Where games do not utilize chairs, designated gaming positions will be clearly marked for proper distancing. Casino Supervisors and managers will ensure that guests do not congregate in groups.

Meeting and Banquet Spaces. Meeting and banquet set-up arrangements will allow for physical distancing between guests in all meetings and events based on CDC and state recommendations. Self-serve buffet style food service will be suspended and replaced by alternative service styles.

Retail Spaces. Guest occupancy will be limited to 50% and enforced to allow for appropriate distancing.

Pools. Pool seating will be configured to allow for at least six feet of separation between groups of guests.

Back of the House. Physical distancing protocols will be used in the crewmember dining and breakrooms, training classrooms, shared office spaces, the crewmember services windows and other high-density areas in order to ensure appropriate distancing between crewmembers.

When you are on property, look for the blue signage.

These signs are for your health and safety and indicate our ongoing commitment to our guests.

With a more detailed and enhanced cleaning program focused on you and our Crewmembers, we hope to keep everyone safe and healthy. These unprecedented times call for unprecedented actions and make the Treasure Bay family and our community stronger.